From manual processes to self-service

Address changes, questions about fund holdings and participation in votes were previously handled by phone, email, fax or on paper. Investors often had to contact the ILG team, which then handled many of these requests manually.

The investor portal brings these processes together. Registered investors can access their current and former holdings and handle a range of requests themselves.

pargoo developed the web application in close collaboration with ILG’s IT team. The design was created by faible creative.

Managing holdings and requests online

Investors can view information about their funds and holdings, update their address or bank details, submit details of investment-related expenses known as Sonderwerbungskosten, and take part in elections and votes that were previously conducted on paper. They can also contact the ILG team directly.

What happens after a change depends on the process: some changes may require an ILG review and/or confirmation through two-factor authentication. Other information can only be changed by ILG staff. This reflects the different workflows involved in investor administration.

Registration also includes steps to establish each investor’s identity. Investors are invited to register by letter; for new investors, the process starts with a one-time code sent by post and additional identification steps.

Connected to existing systems

A central challenge was connecting the portal to ILG’s existing IT system so it could work with the company’s internal tools. Together with ILG’s IT team, we implemented the workflows and integration with the existing system landscape.

Collaboration across projects

The investor portal has been live since June 2026. Investors can access their information faster, while the ILG team spends less time handling requests.

pargoo had previously worked with faible creative and the ILG Group on Retail Match, a platform for the short-term rental of commercial space.